{"id":136,"date":"2024-05-15T16:34:35","date_gmt":"2024-05-15T14:34:35","guid":{"rendered":"https:\/\/moveathlon.com\/hilfezentrum-2\/"},"modified":"2024-06-27T11:26:18","modified_gmt":"2024-06-27T09:26:18","slug":"support","status":"publish","type":"page","link":"https:\/\/moveathlon.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

How can we help you?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t
\n
\n\t\t\t\t\t
Step synchronization on Android not working?<\/span><\/path><\/svg><\/div>

Make sure that the latest version of the app is installed and that the permissions for accessing the steps are activated. Check the device settings and make sure that the Moveathlon app is working properly.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
Step synchronization on iOS not working?<\/span><\/path><\/svg><\/div>

Check that the latest version of the app is being used and that the permissions for accessing the steps have been granted. Make sure that the Moveathlon app is set up correctly and records the steps.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
Are you not receiving reminders and\/or notifications?<\/span><\/path><\/svg><\/div>

Make sure that the notifications are activated in the app settings. Also check the notification settings on your device and make sure that they are not muted.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
I can't see the company challenge?<\/span><\/path><\/svg><\/div>

Make sure that you are registered in the right group or team. Check whether the challenge is actually active and whether you have accepted the invitation to participate. If problems persist, please contact our customer support.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
Third-party devices do not synchronize?<\/span><\/path><\/svg><\/div>

Check the connection:<\/strong> Make sure that your third-party device (e.g. Fitbit, Garmin) is properly connected to your smartphone or tablet. Check the Bluetooth connection and make sure that the device is displayed in the corresponding app.<\/p>

Grant authorizations:<\/strong> Check whether all the necessary permissions have been granted for the third-party app. To do this, go to your device settings and make sure that the app has access to your health data.<\/p>

App and firmware updates:<\/strong>
Make sure that both the third-party app and your device's firmware are up to date. Outdated software can lead to synchronization problems.<\/p>

Trigger synchronization manually:<\/strong> Open the third-party app and perform a manual synchronization. This can often solve the problem.<\/p>

Recouple:<\/strong> Disconnect your third-party device from your smartphone or tablet and pair it again. This can help to resolve connection problems.<\/p>

Activate background refresh:<\/strong> Make sure that the background update for the third-party app is activated on your smartphone or tablet. This enables continuous synchronization of the data.<\/p>

Check third-party account:<\/strong> Make sure that your account with the third-party app is active and properly set up. Check your login information and make sure there are no problems with your account.<\/p>

Delete cache and data:<\/strong> Delete the cache and data of the third-party app. This can help to resolve synchronization problems. To do this, go to your device's settings, select the app and delete the cache and app data.<\/p>

Contact customer support:<\/strong> If the problem persists, contact the customer support of the third-party device manufacturer or our customer support. Provide detailed information about your problem, your device and the steps you have already taken to receive targeted help.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
Are different activity details displayed?<\/span><\/path><\/svg><\/div>

Different activity data can be caused by different measurement methods and algorithms of the devices and apps used. Make sure that all devices are correctly calibrated and synchronized. If the differences persist, check the settings of the Moveathlon app or contact our customer support for further assistance.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\tFurther contact options\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/path><\/path><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t+43 681 XX XX XXX\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSupport number\n(Mon-Fri: 09-18)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tsupport@moveathlon.com\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tContact Support (24\/7)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tinfo@moveathlon.com\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tContact for information\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras id metus maximus.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-136","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/moveathlon.com\/en\/wp-json\/wp\/v2\/pages\/136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moveathlon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moveathlon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moveathlon.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/moveathlon.com\/en\/wp-json\/wp\/v2\/comments?post=136"}],"version-history":[{"count":46,"href":"https:\/\/moveathlon.com\/en\/wp-json\/wp\/v2\/pages\/136\/revisions"}],"predecessor-version":[{"id":4562,"href":"https:\/\/moveathlon.com\/en\/wp-json\/wp\/v2\/pages\/136\/revisions\/4562"}],"wp:attachment":[{"href":"https:\/\/moveathlon.com\/en\/wp-json\/wp\/v2\/media?parent=136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}